Octopus TAM Services Terms

Effective starting 1 August 2023

If you purchase TAM Services, these Terms shall apply. Our performance and your receipt of TAM Services is subject to our Customer Agreement together with these Terms.

1. Purchasing TAM Services

1.1. Performance. We shall perform the TAM Services as set forth in our Proposal.

1.2. Restrictions. You must not obtain our TAM Services for the purpose of sub-contracting or reselling our TAM Services (whether on their own or together with your own additional goods or services).

2. Upgrades. You may request to upgrade your TAM Services. If we accept that request, we shall invoice you pro rata the difference between your existing TAM Services and your upgraded TAM Services for the balance of the applicable Order Term. The upgrade shall be effective as of the date specified in the invoice. However, we are under no obligation to continue providing the upgraded TAM Services until you have paid our invoice in full.

3. Term. Unless otherwise specified in the applicable Order, the TAM Services shall continue for the same Order Term as that during which you are supplied Octopus Server and/or Octopus Cloud. If the Order(s) under which you are supplied Octopus Server and/or Octopus Cloud and the Order under which you are supplied TAM Services are separate Orders, termination of your Octopus Server and/or Octopus Cloud Order shall also constitute termination of the TAM Services Order, unless you have other separate surviving Octopus Server and/or Octopus Cloud Orders.

4. Warranties. We warrant that the TAM Services we provide to you will be as we have described at the time of your Order. We do not warrant any particular result or outcome of the TAM Services, including, without limitation, that the TAM Services we provide to you will fix, solve, remedy, alleviate, improve or inform any problem or issue you may have.

5. Definitions. Any defined words not defined in this Section have the meaning given to them in the Customer Agreement. In these Terms, unless the context requires otherwise:

TAM Services means the provision of a dedicated technical account manager as set out in the Proposal.

Terms means these TAM Services Terms.