Remarkable support starts here
At Octopus, we believe that remarkable software deserves remarkable support. Our Support team are here to champion your success, remove roadblocks, and ensure your deployments run as smooth and efficient as possible. Whether your building your first project or scaling enterprise-wide automation, we’re by your side with responsive, knowledgeable, and genuinely helpful support.
We’re not your typical ‘tech help desk’ - we’re your trusted Continuous Delivery partners. Every interaction with our Support team is guided by empathy and a deep level of product expertise. Many of our Support team were Octopus users before they joined us and your ticket is always answered by a smart technical person in the same time zone as you.
Expert support wherever you are
Our globally distributed Support team ensures reliable, always-on coverage, so you get expert help when you need it, no matter the time or place.
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Remarkable support stats
All stats reflect a median value over the last 6 months
"Your support team is amazing. I emailed them and usually within half an hour or 40 minutes I have an answer. Yesterday, I had one instance where for some reason the master key changed after I did the upgrade, so I emailed support and within 20 minutes they gave me a link for documentation. I read the link, I fixed it in two seconds and off I went."
Help and support from Octopus
If you’re new to Octopus we recommend that you read our getting started guide which gives you an overview of what Octopus is, how it works, and guides you through your first deployment.
Contact our Support team
If you need product help and have a paid license, or you’re trialing Octopus, email our Support team.
Join our Community Slack
Visit our Community Slack and connect with thousands of DevOps professionals.
Premium support for enterprise
Premium Support is availabe as an addition to your Octopus Enterprise license. For more information, see our Premium Support page.
Our global support team is here to help keep your deployment pipelines green. To know how our Support team can help you, please view our Octopus Support objectives.
License upgrades or renewals
To upgrade or renew your license, use our upgrade and renewal form or contact our sales team. To buy a new license or request a quote, please visit our pricing page.
Other useful links
- YouTube channel: Watch our latest webinars, getting started guides, and virtual events on our YouTube channel.
- Documentation: If you’re getting started, learning about a new feature, or you’re not sure how something should work, check out our docs.
- Security: Learn about our security disclosure policy and how to report a security vulnerability. For all other security and legal enquiries, check out our Trust Center.
- Roadmap: Visit our roadmap to see what we’re working on. If you have a suggestion, please share your product feedback so we can help you achieve happy deployments.
- Media enquiries: For all media inquiries please contact our marketing team.
"Thanks for the timely responses, I wish all the third parties we use offered the level of support we get from Octopus."