Your Technical Account Manager - a dedicated expert advisor without hiring in-house
Get expert Continuous Delivery (CD) advice from a trusted advisor who understands your goals and challenges. From onboarding to scaling enterprise-wide, your Technical Account Manager makes sure you’re not just using Octopus, Codefresh, and Argo CD, but getting the most out of them.
Helping you deliver value
Our TAMs are CD experts who help you scale deployments while maintaining resilience, compliance, and operational efficiency. They have broad experience working with organizations of all sizes across industries, architectures, and maturity levels. With this expertise, your TAM draws on patterns that work and helps you avoid common pitfalls, whether you use Octopus Deploy, Codefresh, Argo CD, or a combination of these tools.
We're with you every step of the way, helping you to navigate challenges, optimize tooling, and stay focused on what matters most: delivering value.
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Proactive planning to get the most value out of your CD
Get proactive support before you know you need it. Your TAM thinks ahead with you, helping set and achieve your goals with expert advice on optimizing product use and best practices.
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Expert advice based on real-world experience
Your TAM draws from other customers' experiences and success with our products and CD at scale. This helps you adopt CD best practice patterns to get the value you need. Your TAM provides technical insights, shares knowledge, and can proactively identify and advise on risks to project success.
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A trusted advisor
You work directly with your TAM to resolve complex and time-sensitive issues faster. Your TAM collaborates with you, offers regular reviews, roadmap discussions, and helps with planning and challenges, all tailored to your organization’s goals.
Octopus has allowed us to continue to grow with speed. Because of Octopus, we’ve been able to add many new features and reduce complexity at the same time.
Choose the package that works for you
Choose the level of guidance you need from your dedicated TAM.
Silver | Gold | Platinum | |
Weekly TAM time | 3 hours | 7 hours | 10 hours |
Adoption strategy and guidance | |||
Adoption plans |
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Product guidance |
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DevOps guidance |
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Technical insights As part of executive business reviews | Annually | Twice yearly | Quarterly |
Knowledge sharing Sessions/workshops across the organization | Annually | Twice yearly | Quarterly |
Review of support ticket themes To identify configuration and process improvement opportunities, including knowledge gap assessment and training recommendations. | Annually | Quarterly | Monthly |
Proactively identify and advise on risks to project success | |||
Impact report |
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Shared incident board |
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Octopus self-host cloud migration advice |
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New feature adoption | |||
Feature demonstration |
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Implementation and usage guidance |
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TAM participation in customer stand-up meetings |
| Max 1 hour per week | Max 2 hours per week |
TAM response time (no SLA) | 8 hours | 4 hours | 2 hours |
Number of unique customer contacts | 3 | 4 | 10 |
Note: weekly TAM time is inclusive of calls, research, and written communications.
Working in tandem: TAM and Support
You have support for your tools, why do you need a TAM?
Support is essential, but it's only part of the picture. Here's how support and your TAM differ:
TAM: Proactive guidance from a dedicated expert
✅ Strategic guidance tailored to your environment and goals
✅ Best practices for CD, DevOps, and GitOps adoption
✅ Advice informed by real-world success across our global customer base
✅ Regular reviews, roadmap discussions, and planning support
Support: Reactive help when you need it
✅ Break-fix assistance for outages, bugs, and configuration issues
✅ Fast help from product specialists
✅ Option for Premium Support with defined SLAs for urgent issues