Right now our full-time team are all based in Australia. For product development, it makes no difference. But it does make providing support in US time zones difficult. 5:00 AM support calls are tough, and we're probably not in the best frame of mind to diagnose production issues at that time in the morning.
Traditionally, support at Octopus has been a reactive position - people try our software, and if they hit a problem, they reach out and we provide support. My goal is to grow our support capability beyond reactive, and into pro-active support.
With that in mind, we're currently hiring for two US-based, full time support team members. If you know Octopus, and live in the US or a US-friendly time zone, why not join us? Help us eliminate remote desktop from production deployments!
If you agree with us that support is one of the most important jobs in the company, that support staff should be consulted on feature design and product changes, and you are really driven to impress and delight customers, then we'd love to have you. Support Engineer
(We're also hiring for a Brisbane-based test engineer)