Managing Octopus subscriptions

Control Center is where you manage your Octopus subscriptions and their associated user access.

There are two types of Octopus subscriptions:

1. Cloud instances: Deployments-as-a-service
2. Server licenses: Octopus on your infrastructure

Billing

Upgrade a trial to a paid subscription

Cloud instance:

1. Navigate to your Cloud instance in Control Center.
2. Click Upgrade Plan.
3. Choose your plan and complete the purchase through our checkout.

Server license:

1. Navigate to your Server License in Control Center.
2. Click Upgrade Plan.
3. Choose your plan and complete the purchase through our checkout.

Pay an invoice

We will send you a unique payment link to pay your invoice through Zuora’s secure payment page.

Please be cautious of phishing attempts. You can verify the payment page’s authenticity by checking it displays the correct invoice number.

Update billing information

Please contact sales to update your billing information.

View orders

1. Navigate to your subscription in Control Center.
2. Click Billing in the left sidebar.
3. Click Contact Sales.
4. Complete the form and we’ll get back to you with the order details.

Change your plan

To modify your plan:

1. Navigate to your subscription in Control Center.
2. Click Billing in the left sidebar.
3. Click Get in Touch under the change plan section.
4. A contact sales dialog will appear for you to request changes to your plan.

Cancel your plan

To cancel your plan:

1. Navigate to your subscription in Control Center.
2. Click Billing in the left sidebar.
3. Click Get in Touch under the change plan section.
4. A contact sales dialog will appear for you to cancel your plan.

Configuration

Change outage window (Cloud only)

To keep Octopus Cloud running smoothly, we use outage windows to perform updates. To minimize disruptions to your deployments, please pick a two-hour maintenance window outside of your regular business hours.

1. Navigate to your subscription in Control Center.
2. Click Configuration in the left sidebar.
3. Click Change Window.
4. Specify the start and end times.
5. Click Submit.

Change instance URL (Cloud only)

1. Navigate to your subscription in Control Center.
2. Click Configuration in the left sidebar.
3. Click Change URL.
4. Specify the new URL.
5. Click Submit.

Manage user access

Access levels in Control Center

There are two access levels in Control Center:

• Subscription Group access: manage a subscription group and access all current and future subscriptions in the group.
• Direct Subscription access: access a specific subscription.

Subscription Group access

Invite a user to Subscription Group access

Invite a user to manage a subscription group and access all current and future subscriptions in the group.

1. In the Control Center dashboard, locate your subscription group.
2. Click User Access.
3. Click Invite User.
4. Enter the user’s details.
5. Select which role to give the user (see role permissions below).
6. Click Invite.

Email invitation

The invited user will receive an email invitation.

If they already have an Octopus ID (Octopus Deploy account), they just need to click Accept invite to gain access to the subscription group and then click Sign in to view it.

Otherwise, they will first need to Register a new account using the email address the invitation was sent to.

Role permissions for Subscription Group access

Group-level

Subscription-level

Direct Subscription access

Invite a user to Direct Subscription access

Invite a user to access a specific subscription.

Cloud

1. Navigate to your Cloud instance in Control Center.
2. Click User Access in the left sidebar.
3. Click Invite User.
4. Enter the user’s details.
5. Select which role to give the user (see role permissions below).
6. Click Invite.

Server

1. Navigate to your Server license in Control Center.
2. Click Admin Access in the left sidebar.
3. Click Invite Admin.
4. Enter the user’s details.
5. Select which role to give the user (see role permissions below).
6. Click Invite.

Email invitation

The invited user will receive an email invitation.

If they already have an Octopus ID (Octopus Deploy account), they just need to click Accept invite in the email to gain access to the subscription and then click Sign in to view the Octopus instance.

Otherwise, they will first need to Register a new account using the email address the invitation was sent to.

Role permissions for Direct access

Change a user’s role

To change a user’s role, you must remove that user’s access and then re-invite them to the role you want them to have.

Delete a user

Deleting Subscription Group access users:

1. Navigate to the dashboard and locate your subscription group.
2. Click User Access.
3. Locate the user in the table and click the trash icon.
4. Click Delete in the confirmation dialog.

Deleting Direct access users:

1. Navigate to your subscription.
2. Click User Access in the left sidebar.
3. Locate the user in the table and click the trash icon.
4. Click Delete in the confirmation dialog.

Help and support

The question mark icon in the top right of the Control Center provides a menu of helpful links to the docs, to contact support, and to upload support files.

FAQ

Locating subscriptions

Most subscriptions (Cloud instances and Server licenses) are accessible from the dashboard of Control Center. Some legacy subscriptions are only accessible from the legacy Control Center V1.

If you need help please contact our support team.

What is Control Center V1?

Control Center V1 is our legacy system where legacy subscriptions are managed. You should only access Control Center V1 if you need to manage a legacy subscription.

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Page updated on Friday, May 16, 2025