When you contact Octopus Deploy support with an issue, we’ll sometimes ask you to use our screen capture app to display the issue, so that we can understand what went wrong. This page explains how to capture this information.
If you have a mic and want to narrate the issue during the screen capture, you can give the application permission to capture audio.
Details on the app and the data usage:
- Recordings sent to Octopus will be used for diagnostic purposes only and will not be shared externally from Octopus in any way.
- All recordings are sent to an encrypted and secure file storage.
- All recordings are deleted 30 days from the time of upload via retention policy and can be manually deleted on request.
- Only the Octopus support team has direct access to the recording files. The files may be shared with other internal teams if required during an issue escalation.
Browsers may behave differently when granting permissions and capturing. If the review box is blank, then neither audio or video was captured.
Redaction tools are not currently provided. Please watch the provided preview for any sensitive information before uploading!
Please let us know if your internal use policy prohibits the Octopus support team from using this tool for diagnostic purposes in your organization.
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Page updated on Tuesday, July 29, 2025